Turn incidents into audit-ready evidence packs — fast.
CasePack helps MSPs run consistent incident reporting across tenant workspaces, collect artifacts, build response timelines, and generate client/auditor-ready reports and evidence packs in minutes.
The MSP problem
Why incident documentation is broken
Incidents live in tickets... evidence lives everywhere.
Scattered screenshots, logs in email, IOCs in chat. Good luck finding it all when you need it.
Deadlines and documentation are hard to standardize across tenants.
Every tenant workspace has different requirements. Every incident becomes a fire drill.
Clients, insurers, and auditors want a clear story + proof.
They don't want your ticket history. They want a timeline, evidence, and a professional report.
Outcomes
What you get out of CasePack
Consistent incident workflow per tenant
Same process, every time. No more ad-hoc scrambles.
One-click Evidence Pack export (PDF/ZIP)
Timeline, artifacts, and audit log in a professional bundle.
Timeline + roles + audit trail
Track who did what, when, and which actions each role can take.
Less email chaos
Share links, send requests, get approvals — all in one place.
How it works
From incident to evidence pack in 5 steps
Intake from PSA ticket / webhook
Automatically create a case from your existing PSA workflow. No double-entry — webhooks watch for new tickets and create incidents automatically.
Build the response timeline
Record what happened, who acted, and which response phase each event belongs to. The report narrative forms while the team works.
Upload artifacts
Logs, screenshots, IOCs, emails — store everything in one place with full version history and tamper-evident audit trail.
Generate the right report
Choose triage, executive, final evidence pack, or NIS2 notification templates and preview the result before producing files.
Export the Evidence Pack
PDF report, ZIP bundle, manifest, and audit log — generated in one click. Hand the pack to your client or their auditor and move on.
Features
See CasePack in action
Built by MSPs, for MSPs. Every screen is designed to save you time.
See everything at a glance
KPIs, open incidents, recent evidence, and overdue milestones — all on one screen. Know exactly where every tenant workspace stands.
Product
Two products, one mission
Start with the Reporting Kit. Add the Client Portal when you need it.
Incident Reporting Kit
Everything you need to document incidents professionally and consistently.
- Deadline milestones (NIS2-style)
- Response timeline events
- Report templates and previews
- Tenant-level RBAC
- Evidence pack export
- Audit-friendly role controls
Client Evidence Portal
A secure portal for clients to upload documents and sign off on reports.
- Secure client upload links
- Document requests
- Sign-off workflows
- Fewer email threads
Integrations
Connects to your stack
PSA-first by design, with storage and identity paths for hosted and self-hosted deployments.
PSA
Storage
Identity
FAQ
Common questions
Ready to streamline incident documentation?
Start building audit-ready evidence packs in minutes.
Plans start at €149/mo. Cancel anytime.