Pricing for MSP incident reporting teams
Every plan includes all features. Pick the scale and deployment model that fits your MSP.
Limited cohort
Founding Pilot
Early MSP design partners
€1,490/yr
- 25 users
- 5 tenant workspaces
- Unlimited incidents
- Audit log
- Evidence vault
- Evidence pack export
- Incident timeline events
- Incident reports
- Webhooks
- NIS2 timeline milestones
- Standard support
- Direct roadmap access
Most popular
MSP Pro
MSPs running multi-tenant incident reporting
€2,490/yr
- 50 users
- 25 tenant workspaces
- Unlimited incidents
- Audit log
- Evidence vault
- Evidence pack export
- Incident timeline events
- Incident reports
- Webhooks / PSA intake
- NIS2 timeline milestones
- Priority support
Private preview
Self-Hosted Connected
MSPs that need data custody on their own infrastructure
Private preview
Pricing is shared with qualified design partners.
- Unlimited tenants and users
- Unlimited incidents
- Primary + recovery/test deployment identities
- Docker Compose / Podman reference profile
- Connected licensing with 30-day credential continuity
- Customer-controlled PostgreSQL and object storage
- One onboarding session
- One recovery exercise
- Standard email support
Partner / Enterprise
Large MSP groups and custom environments
Custom
- Everything in Self-Hosted Connected or Hosted Pro as needed
- Higher limits
- White-label / branded exports
- Custom integrations
- SLA / onboarding
- Procurement support
Compare plans
| Feature | Founding Pilot | MSP Pro | Self-Hosted | Enterprise |
|---|---|---|---|---|
| Users | 25 | 50 | Unlimited | Unlimited |
| Tenant Workspaces | 5 | 25 | Unlimited | Unlimited |
| Incidents | Unlimited | Unlimited | Unlimited | Unlimited |
| Deployment identities | 0 | 0 | 2 | Custom |
| Audit Log | ||||
| Evidence Vault | ||||
| Evidence Pack Export | ||||
| Incident Timeline | ||||
| Incident Reports | ||||
| Webhooks | ||||
| NIS2 Timelines | ||||
| Delivery Mode | Hosted | Hosted | Self-Hosted | Any |
| Licensing mode | Hosted | Hosted | Connected | Custom |
| Support | Standard | Priority | Standard | Dedicated |
Pricing FAQ
CasePack is built for MSP teams handling real client incidents, evidence, and audit-ready deliverables. We prefer supported pilots over freemium signups so we can help teams implement the right workflow from the start.
Because incident volume is the wrong incentive. CasePack is priced around operational value, not around penalizing teams during stressful events.
Self-hosted buyers need deployment rights, license activation, SSO alignment, storage control, and a different support model. It is a different commercial offer, not just a checkbox.
Yes. The pricing and licensing model supports a hosted-to-self-hosted transition path for qualified teams.
Ready to get started?
Pick a plan above or for a custom quote.