See what a professional incident evidence pack looks like
Request a sample CasePack evidence pack or book a 20-minute workflow review to see how CasePack fits next to your PSA, SIEM, EDR, or existing incident process.
MSP incident evidence
MSP incident evidence packs, without the manual scramble
CasePack helps MSPs turn scattered incident notes, logs, screenshots, timelines, PSA references, and audit activity into client-ready and auditor-ready evidence packs.
Built for MSP teams that need consistent incident documentation across multiple client workspaces.
The problem
After a security incident, the actual response is only half the work. The other half is proving what happened.
Most MSP teams end up with evidence spread across ticket comments, screenshots, EDR alerts, SIEM events, Slack or Teams messages, email threads, analyst notes, and exported logs. When a client asks for a report, an insurer asks for evidence, or an auditor wants a defensible record, someone still has to manually assemble the story.
That manual process creates risk:
- inconsistent documentation between technicians
- missing screenshots or log files
- unclear timelines
- weak client-facing summaries
- evidence stored outside a controlled workflow
- no clean export for auditors, insurers, or internal review
The CasePack approach
CasePack gives MSPs a dedicated workspace for the post-detection incident record. Use your existing PSA, EDR, SIEM, ticketing, or email workflow to detect and respond. Then use CasePack to package the incident into a clean operational record:
- 1
Create or receive an incident
- 2
Add the incident description, severity, affected users, root cause, and lessons learned
- 3
Upload screenshots, logs, IOCs, PDFs, exports, emails, and other evidence
- 4
Build a timeline of containment, eradication, recovery, decisions, and notes
- 5
Generate reports for different audiences
- 6
Export a PDF or ZIP evidence pack with supporting artifacts and audit history
What goes inside a CasePack evidence pack?
A CasePack evidence pack can include:
- incident summary
- severity and status
- affected users
- root cause and lessons learned
- timeline events
- evidence index
- uploaded artifacts
- report outputs
- NIS2 milestone status where enabled
- audit log entries related to the incident
- export metadata and manifest-style structure
The result is a cleaner handover package for clients, auditors, insurers, internal stakeholders, or post-incident review.
Not another PSA, SIEM, or GRC platform
CasePack is designed to sit beside the tools MSPs already use.
| Existing tool | What it does well | Where CasePack fits |
|---|---|---|
| PSA / ticketing | Tracks service work, assignments, and ticket comments | Packages the incident story and evidence into a structured deliverable |
| SIEM / EDR | Detects alerts, threats, telemetry, and IOCs | Turns raw findings into a timeline, report, and evidence pack |
| GRC platform | Tracks controls, risks, and audits | Captures operational incident proof and exportable evidence |
| Shared folders/docs | Stores loose files and notes | Adds structure, tenant separation, reporting, and audit history |
Built for multi-client MSP work
CasePack supports tenant workspaces so MSPs can keep incidents, evidence, reports, timeline events, webhooks, audit logs, and memberships separated by client or operating unit.
That means your team can standardize the incident evidence workflow without mixing client records.
What it looks like in CasePack
Who this is for
CasePack is a strong fit for:
- MSPs offering managed security services
- MSSPs handling client incident response
- IT-Systemhäuser serving regulated SMEs
- vCISO teams supporting multiple clients
- compliance-focused MSPs preparing clients for NIS2, ISO 27001, TISAX, cyber insurance, or audit reviews
Give every incident a professional closing package
Do not let a valuable response effort end as scattered notes and ticket comments. Use CasePack to produce a consistent evidence package that shows what happened, what was done, and what proof exists.
Frequently asked questions
An MSP incident evidence pack is a structured collection of incident details, timeline events, evidence files, reports, and audit activity that documents what happened during a security incident and what actions were taken.
No. CasePack is designed to sit beside PSA tools. Your PSA can continue tracking service work while CasePack packages the incident story, evidence, reports, and exports.
Yes. CasePack can receive incidents through webhooks or be used manually after alerts are triaged in your existing SIEM, EDR, ticketing, or PSA workflow.
CasePack evidence can include screenshots, PDFs, logs, text files, archives, exports, IOCs, and other artifact types your team needs to retain.
CasePack helps organize incident data into client/auditor-ready exports. Whether a specific pack satisfies an auditor, insurer, regulator, or legal obligation depends on your organization, jurisdiction, and review process.
Related pages
Client-Ready ReportsGenerate professional client-ready incident reports from incident details, timelines, evidence, impact notes, remediation steps, and audit history.Incident Report TemplateUse this MSP security incident report template to structure summaries, timelines, evidence, impact, remediation, root cause, lessons learned, and exports.NIS2 ReportingHelp MSP teams organize NIS2-style 24h, 72h, and final-report incident evidence workflows with timelines, reports, audit logs, and exports.Sample Evidence PackRequest a sample CasePack incident evidence pack and see how MSPs can package timelines, evidence, reports, audit history, and client-ready outputs.Self-Hosted ReportingApply for the private CasePack Self-Hosted Connected preview using the supported Docker Compose profile for MSP incident evidence, reports, and audit logs.